My payment has failed, what should I do?

These things happen! Don’t worry though, your account will not be cancelled until your payment fails 4 times.

If you pay by credit card and you know that your card details have changed then you can update your credit card details here:

If you pay by PayPal, please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.

Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to the course until payment is successful.

We will try to collect payment 4 times after which your account will be automatically cancelled. If your account is cancelled due to failed payments, you will need to contact us at

If you have any questions, please contact us at or click the live chat icon at the bottom right hand corner of the screen.